As communities near the Dallas/Fort Worth Metroplex assess damage from tornadoes that touched down recently, many residents face the difficult task of starting the recovery process. With storm season just beginning, more severe weather may be on the horizon. The Better Business Bureau urges caution against opportunistic contractors looking to exploit those needing urgent help.
In the wake of natural disasters, fraudulent “storm chasers” often move into affected areas, offering quick fixes and requesting up-front payments, only to disappear without completing the work. So far in 2025, Texans have reported over $14,000 in losses to home improvement scams to BBB Scam Tracker.
While many legitimate businesses provide valuable support, storm victims need to do their due diligence and avoid scams during an already stressful time.
BBB recommends the following steps to help begin the recovery process safely and avoid falling victim to scams: Confirm your insurance coverage. Tornado damage is typically covered under most homeowner insurance policies. Contact your insurance company as soon as possible to report damage and begin the claims process. Document everything—take clear photos or videos of the damage to your property and the surrounding areas.
Research repair companies. Once an adjuster has reviewed your property, look for reputable local businesses to handle the repairs. Visit BBB.org to search for trustworthy contractors, read verified reviews, and see how businesses handle customer complaints.
Get multiple written estimates. BBB encourages consumers to collect at least three bids for any work being done. Each estimate should clearly outline the scope of work, materials, and projected costs. Avoid high-pressure sales tactics or requests for large up-front payments, especially in cash.
Know the timeline. Understand that repairs may take longer if the damage in your area is widespread. Legitimate contractors should be able to provide a realistic timeline and help coordinate with emergency aid agencies if your home is unsafe to occupy.
Insist on a written contract. All agreements should be in writing, including costs, materials, cleanup, and start and finish dates. Any verbal promises should also be included in the contract before signing.
For more tips on how to prepare for, respond to, and recover from natural disasters, visit BBB.org/ Storm.